Information You Voluntarily Provide
We collect and store information that you enter into this Web site. For example, information will be collected when you register on our Web site, when you sign up to receive emails, newsletters or other promotional communications, when you contact us with online inquiries and/or when you otherwise voluntarily submit or provide information to us. The information we collect that you provide to us may include, but is not limited to: names, addresses, email addresses, telephone numbers, account and log-in IDs, passwords, demographic information and information regarding interests and preferences. This information is used to provide you information you have requested regarding products and services and for administrative and analytical purposes. For example, the information is used to provide emails, newsletters and other communications you have requested and to provide customer service. This information also may be used to contact you about sales, product recommendations, special offers and new site features from Abbey Carpet & Floor and other selected vendors, unless you have opted not to receive promotional communications in connection with this Web site. When you opt not to receive emails, newsletters or other promotional information, we collect and store certain information, such as your email address, in order to comply with your preferences regarding such materials.
Information We Automatically Collect
Like many Web sites, we use technologies to collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.
Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. Cookies help us to identify a user and to optimize their log-in, account management and shopping experience. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better experience on this Web site.
With Whom Do You Share Information?
We engage third parties to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Web site(s), fraud protection, marketing and promotional activities, Web site evaluation, data analysis and, where applicable, data cleansing. We may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform on our behalf.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information is shared in an aggregated form.
We reserve the right to transfer any information we have about you, including personal information, in connection with the sale or transfer of all or a portion of the business or assets of Abbey Carpet & Floor to a third party.
What Happens When I Link To or From Another Web Site?
“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”
“All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Special order materials may not be returnable, and restock fees or other specific requirements may apply.”
“Our website does not provide for purchasing and shipping products online. All new orders to be shipped or delivered must be estimated by one of our salespeople by phone, email or in person at one of our showrooms. Once estimated, payment may be made through our website.”